Upper Joffre Lake

1. Returns

We accept returns. You can return unopened items in the original packaging within 90 days of your purchase with receipt or proof of purchase. If 90 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at orderballpics@gmail.com

2. Exchanges 

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at orderballpics@gmail.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions 

Some items are non-refundable and non-exchangeable. When available, these items will be listed below. 

4. Shipping

To return the item you purchased, please email orderballpics@gmail.com to start the refund process and obtain the return address. 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Thank you for visiting and shopping at ballpics.ca. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Item Type	Shipment Method	Shipment cost
Print	Standard (3-5 business days)	Free
Print	Express (2-3 business days)	$9.95
Canvas	Standard	$14.95
Canvas	Express	$29.95

Shipping service is Canada Post. Note: Due to the COVID-19 pandemic, important safety measures continue in item handling and processing. Delays should be expected.

Shipment to P.O. boxes or Rural Route (RR) addresses

ballpics.ca ships to addresses within Canada, including P.O boxes and Rural Routes.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

ballpics.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ballpics.ca is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Canada. This is due to our customer base. If you would like to place an order and are located outside of Canada, send an email to orderballpics@gmail.com for options.

Returns Policy

Our Return & Exchange Policy provides detailed information about options and procedures for returning your order.